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FAQ

Common Pug Box Questions and Answers
What is Pug Box?
Pug Box is a monthly subscription box that will bring an exciting array of treats, toys, and other pug stuff to you and your pug. The items in each box are hand-selected for you by pug owners after we confirm that they delight us and our precious pugs.

What will be included in each Pug Box?
Each month we will put together a unique package containing 4-6 quality handpicked items that we can’t wait to share with you and your pug. Your Pug Box may include packaged treats, chews, plushies, toys, accessories, pug-themed products, and other items. We work hard to assemble fantastic packages that will bring you and your pug the perfect gifts to provide endless hours of enjoyment!

How does Pug Box work?
You can sign up to start receiving your monthly Pug Box by clicking Join Now in the top menu to start your order. Your plan will renew automatically to help your pug discover the latest and greatest products.

Can I give Pug Box as a gift to a pug lover I know?
Absolutely! Pug Boxes make a great gift for your pug-loving friends, family members, co-workers, and acquaintances. You can send a Pug Box gift subscription of 1, 3, or 6 months. Your gift subscription will not automatically renew, so you can choose a Pug Box gift for any occasion.

Where does Pug Box ship?
Currently we are shipping Pug Boxes anywhere in the United States.


When will my Pug Box be shipped?

We will ship Pug Boxes the next business day after the 25th of each month (that is our monthly cutoff for orders), and your Pug Box should arrive within 2-4 business days after shipping.


When will I be billed for my Pug Boxes?
You will be billed the full amount for the plan you have selected at the time you place your order. Your plan will be renewed to keep the fun coming to your pug on the 5th of the month after the final delivery of your plan. This means if you sign up for our three month plan in February, you will be billed on the 5th of May for your next three months of Pug Box.

What are my Pug Box payment options?
You can pay by credit card using Visa, MasterCard, Discover, or American Express to pamper your pug with a Pug Box subscription.

How do I change my subscription?
To change your subscription plan or cancel your subscription, log in to your account before your subscription renews (on the 5th of each month) to make any adjustments.

Are Pug Boxes a good choice for pugs with allergies?
We are working on putting together a special box for pugs with other allergies and health considerations. Email us at pugs@pugboxes.com to let us know what you and your pug would love to see in a new Pug Box for those with specialized diets.